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Post by tess on Mar 15, 2013 12:51:46 GMT -8
that means downloading 40 gigs of stuff again doesn't it? I'm going to hedge my bets on customer service possibly getting back to me sometime in the next 24 hours before trying a reinstall.
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Post by effinfitz on Mar 15, 2013 13:29:19 GMT -8
It's not soooo bad. Took a couple hours on Fitz's crappy connection. But still! *crosses fingers!*
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Post by tess on Mar 15, 2013 13:33:24 GMT -8
Guys....I think I found the problem T^T...I don't know what why what? Is there anyway I can solve this? I didn't break any rules. There was a payment issue with my card not accepting international charges, but I fixed that. I'm gutted. i50.tinypic.com/2mz9sgi.png
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Post by effinfitz on Mar 15, 2013 13:47:53 GMT -8
Whatthefugg?
Alright, barring customer service actually calling back, here's what I remember for the glory days when they were banning Temps left and right for going to Fusang. Firstly is that the bans were temporary, like, 24 hours. Such may or may not apply in this case. Secondly is that I'm pretty sure you're supposed to at least get a form letter in your e-mail about why and what happened. I'd strongly recommend just bugging the crap outta Customer Service again. Have you tried asking for the person in charge? That sometimes works.
Checking tech support forums. Will shout.
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Post by tess on Mar 15, 2013 14:02:31 GMT -8
I've been spamming their inbox, but the only listed phone number for funcom in the United States goes straight to a generic voicemail. Poking around the internet I saw one other case of an account getting banned because of a payment issue like mine. It took them 3 to 4 days to get it reactivated, so there is hope. I think it goes without saying that I won't make the meeting tonight :/
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Post by effinfitz on Mar 15, 2013 14:22:07 GMT -8
/tableflip! Sucks to hear, sorry. I'd guess that the lines are jammed with people reporting on getting-their-whip bugs, so it might take a bit for them to get back to you.
...that said, it -still- makes no sense. International credit card, you say? Are you sure it's not an issue with that company instead? I know I've been rudely surprised before that my payments were blocked and my credit score's taken a dive under the auspices of identity protection.
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Post by tess on Mar 15, 2013 14:29:11 GMT -8
The particular card I was paying with was a debit card, and the account linked to it had more than enough money in it, like 100X the amount being charged, so it wasn't a matter of not having the funds. TSW's website said they charge from Funcom's Oslo HQ and some financial institutions (like mine) don't accept international charges without you first notifying them. I was unaware and so my card got charged and my bank denied that charge.
The -only- thing I can think of that might lead to a ban, was that I bought issue 6 from the item store before my bank denied the charge. So, technically I have early access to something without being a member. But this is more of a misundertanding and shouldn't lead to a permanent account ban. Hopefully. Worse case scenario: I go buy a box copy of the game for a new key and account and make "TackBless" and start over.
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Post by effinfitz on Mar 15, 2013 14:34:14 GMT -8
Oh, yeah, I'm sure this will fix itself in a few days at most. It's just the general principle of the thing. That, and trynna get you back in game sooner.
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Post by Carl on Mar 15, 2013 14:39:02 GMT -8
Very bummed to hear about your situation Tess! Hope it gets resolved and we can see you in-game again soon!
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Post by onlycore on Mar 15, 2013 14:44:46 GMT -8
that indeed sucks
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angel
Theorist
Posts: 114
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Post by angel on Mar 15, 2013 15:49:01 GMT -8
...*Cries*
Edit- Now I'm slightly more awake, hope things get better soon ^_^
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Post by tess on Mar 15, 2013 17:07:26 GMT -8
Made a reasonable fascimile Tess2 on a friend's account until I can get my biz sorted. It will at least let me RP with you all over the weekend.
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angel
Theorist
Posts: 114
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Post by angel on Mar 15, 2013 17:21:25 GMT -8
xD We already had a discussion about Tess2... Don't remember if Tess2 was supposed to be upgraded or worse though...
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Post by subroc on Mar 15, 2013 20:28:41 GMT -8
I don't like Tess2.
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Post by tess on Mar 15, 2013 22:05:26 GMT -8
Me neither, her mouth is weird
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